Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase and have not initiated a return, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
A buyer can initiate a request for a return if the delivered product is wrong or different from the description on the platforms, damaged, defective, or a counterfeit item. The buyer can return all eligible products except sensitive items like clothing, lingerie, knickers and boxers, bras, swimwear, perfumes, food groceries, and software.
We may make refunds for the product price and local or international shipping fees. We may make refunds through vouchers, mobile money, bank transfers or such methods as we may deem fit from time to time.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
ATW reserves the right to charge a cancellation penalty for any products to be returned under its refund policy. In such cases, ATW may request visible proof of the circumstances surrounding the return of goods.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 72 hours.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.
Changes to our returns policy or refunds policy shall be effective in respect of all purchases made from the date of publication of the change on our website.
Contact us at info@africatoworld.store for questions related to refunds and returns.